Thornton's Chocolates

Subscription FAQs

Q: When do I get charged for my subscription?

A: You will only pay for your first delivery today.  For each subsequent delivery we will automatically take the money a couple of days before delivery.  This gives us time to contact you if for example your card has expired.

Q: How do I cancel my subscription?

A: You can cancel your subscription at any time.  Simply call us and we will cancel your subscription for you.

Q: What happens when I go on holiday?

A: You can pause you subscription at any time.  Simply call us and you can pause your subscription and let us know when you would like it to resume.

Q: When will my flowers be delivered?

A: When you click the 'buy' button you will be asked for your first delivery date.  Each subsequent delivery will be on the same day of the week every week / 2 weeks / 4 weeks depending upon the frequency of the subscription you select.  If you would like to change the delivery date then please call us.

Q: Can I order a subscription for someone else?

A: Yes.  During the checkout you will be asked where you want the flowers delivering.

Q: Are the flowers in a box and posted through my letter box?

A: No!  Your flowers are arranged by us and hand delivered by us.  All you have to do is to enjoy your flowers.

Flowers Designed & Delivered with Local Pride and Care

This fresh flower bouquet we have created with our own loving hands showcases natural charm in every stem. Order bouquets and arrangements online with ease, telephone or visit our shop in person if you are local, where every flower is crafted with attention to detail.

Please note that due to the seasonal availability of flowers it may be necessary to vary individual stems from those shown. Our skilled florists may substitute flowers for one similar in style, quality and value. Where our designs include a sundry item like a vase or basket it may not always be possible to include the exact item as displayed. If such an occasion arises we will make every effort to replace the item with a suitable alternative.